Privacy Policy

When you visit FireZone, we may collect basic information that helps us keep the site running smoothly and improve your experience. This includes the web pages you view, the time you spend on each page, the type of device and browser you are using, and your general location based on IP address. If you choose to contact us through the support form, we collect the name, email, Free Fire UID and message you provide. We only ask for details that are necessary to answer your question or process your request. We do not collect sensitive personal information such as passwords, payment card numbers or government IDs. Any information you enter into our claim forms is used solely to display order details and is not stored permanently unless you complete a verified transaction.

FireZone uses small text files called cookies to remember your preferences and understand how visitors interact with the website. These cookies are placed by our analytics and advertising partners, including Google Analytics and Google AdSense, to measure traffic and show relevant ads. You can control or disable cookies through your browser settings at any time. Please note that blocking cookies may affect some features of the site, such as remembering your region selection. We do not use cookies to identify you personally outside of the data described above. Third-party advertisers may use their own cookies to serve ads based on your visits to this and other websites.

We take reasonable steps to protect the information we collect from unauthorised access, alteration or deletion. Data sent through our contact and claim forms is transmitted over secure connections. However, no website can guarantee complete security, so we encourage you to avoid sharing passwords or financial details through any form on this site. FireZone is a fan-made informational portal and is not operated by Garena or any official Free Fire entity. We only store information for as long as needed to provide support or fulfil a request, after which it is removed or anonymised.

Support messages and form submissions are kept only for the time required to resolve your query, typically up to ninety days. Analytics data is retained according to the policies of our third-party providers. If you would like us to remove information you have submitted through a contact form, you can email us at the address below. We will process deletion requests within a reasonable timeframe, except where we are required to keep records for legal or security purposes.

FireZone may contain links to external websites, including official Free Fire social media pages, partner stores, payment providers and content creators. We are not responsible for the privacy practices or content of those third-party sites. We recommend reading their privacy policies before providing any personal information. Clicking an external link leaves FireZone, and any data you share afterwards is governed by the destination site's own policies.

If you have questions about this Privacy Policy, want to access the information we hold about you, or wish to request deletion, please contact us at help@firezone.gg. We aim to respond to all privacy-related enquiries within five business days. This Privacy Policy may be updated from time to time, and the latest version will always be available on this page.